Privacy Policy

This Privacy Policy describes how Scifane ("Scifane", "we", "our", or "us") collects, uses, stores, and protects personal information when you use our website, software platform, and related services.

Scifane provides a platform designed to help businesses collect customer feedback, manage responses, and analyze satisfaction trends.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our services.

Account Information

When you create an account or subscribe to our services, we may collect:

• Name
• Email address
• Login credentials
• Business or company information
• Subscription plan information

Payment Information

Payments for Scifane subscriptions are securely processed by third-party payment providers such as Stripe.

Scifane does not store full payment card numbers on its servers. Payment providers may collect payment details, billing information, and transaction data according to their own privacy policies.

Customer Feedback Data

Users of Scifane may collect feedback from their customers through our platform. This data may include:

• Customer contact information (email or phone number)
• Feedback responses
• Customer satisfaction ratings
• Survey responses

Scifane processes this data only to provide the services requested by our users. We do not sell or rent personal information to third parties.

Usage Data

We may automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Platform usage patterns
• Date and time of access

This information helps us improve the performance, reliability, and usability of the platform.

2. How We Use Information

We use collected information to:

• Provide and operate the Scifane platform
• Manage user accounts and subscriptions
• Process payments and billing
• Provide customer support
• Improve platform functionality
• Analyze service performance
• Prevent fraud and protect the platform

3. Data Security

We implement reasonable administrative and technical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

Security measures may include:

• Encrypted website connections (HTTPS)
• Secure infrastructure
• Access control systems
• Monitoring and security practices

While we take reasonable precautions, no method of data transmission or storage can be guaranteed to be completely secure.

4. Third-Party Services

Scifane may use trusted third-party providers to operate the platform. These providers may include:

• Payment processors
• Hosting providers
• Email infrastructure providers
• Analytics services
• Security monitoring services

These providers process information only as necessary to perform their services and are expected to maintain appropriate security standards.

5. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Users may request account deletion by contacting our support team.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of personal information
• Restriction of processing
• Request for data portability

Requests regarding personal data can be submitted to our support team.

7. Cookies and Tracking

Our website may use cookies and similar technologies to ensure proper functionality and improve user experience.

Cookies may be used for:

• Authentication and login sessions
• Security and fraud prevention
• Analytics and performance measurement

Users can control cookie settings through their browser preferences.

8. Children's Privacy

Scifane services are intended for business use and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors.

9. International Data Transfers

If you access Scifane from outside the country where our servers are located, your information may be transferred and processed in other jurisdictions.

By using our services, you consent to such transfers where necessary to provide the platform.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.

11. Contact Information