Customer Support — Scifane

customer support

Contact Scifane Support

Get help with billing, subscriptions, account access, and technical questions. We respond as quickly as possible during business hours.

Send a message Help topics

contact details

Official support information

These details should match your billing and policy pages.

Support@scifane.com

For access, billing questions, or general support.

Phone

+1 (201) 942-6335

Business hours: Monday–Friday, 9:00 AM–6:00 PM

Business Address

Scifane Technologies LLC
901 EASTERN AVENUE
NE GRAND RAPIDS, MI 49503

For correspondence and legal notices.

Account access: Access is provided after purchase. Customers receive login/setup instructions by email. If you did not receive access, contact support with your purchase email and plan name.

help topics

Common reasons customers contact us

Fast routes for the most common subscription and access questions.

Login & access

If you paid but cannot login, send your billing email and we will activate access.

Billing & invoices

Questions about charges, invoices, or updating your billing details.

Plan upgrades

Upgrade or downgrade anytime. We can assist if you need a specific configuration.

Refund requests

Refunds are handled according to our Refund Policy. Contact support with your request details.

Technical issues

Errors, delivery issues, or template problems. Include screenshots if possible.

Compliance & privacy

Questions about data handling, retention, and data processing terms.

message support

Send a support request

Support form

Provide the email used during purchase so we can locate your subscription faster.

Response times

We prioritize account access and billing issues first. During business hours we typically respond quickly.

Standard support: Within 24 hours on business days.

Access issues after payment: We aim to resolve as quickly as possible once we receive the purchase email.

Billing changes: Please include invoice date and last 4 digits of the payment method if available.

Refund Policy Terms of Service

Reminder: If you are requesting a refund, your request is reviewed according to our Refund Policy.

faq

Support FAQ

Quick answers to common support questions.

I paid but I can’t login. What do I do?

Contact support with the email used at checkout and your plan name. We will verify the payment and activate access.

How do I cancel my subscription?

You can cancel anytime. If you need assistance, contact support and we will guide you. Access remains active until the end of your billing period.

Can I change my plan later?

Yes. You can upgrade or downgrade anytime. If you are unsure which plan fits your volume, contact support.

How do refunds work?

Refunds are handled according to our Refund Policy. Submit your request with the purchase email and invoice date.